Shipping Policy
This page describes the shipping terms applicable to all orders placed on matterstu.com, in compliance with Decree-Law no. 24/2014 and other legislation applicable to e-commerce in Portugal.
By placing an order, the customer declares to be over 18 years old (or to have parental authorization) and fully accepts these terms.
1. Delivery Areas
Matter Studio ships to:
- Mainland Portugal
- Autonomous Regions — Azores and Madeira
- Spain — Peninsula and Islands
- Luxembourg
We currently don't ship to other countries. For orders outside these areas, contact us at geral@matterstu.com before making your purchase.
2. Shipping Costs
| Destination | Cost | Free Shipping |
|---|---|---|
| Mainland Portugal | Calculated at checkout | Starting at 80€ |
| Azores and Madeira | Calculated at checkout | — |
| Spain | Calculated at checkout | — |
| Luxembourg | Calculated at checkout | — |
Shipping cost is always clearly shown before you confirm your order.
3. Production and Delivery Times
Timeframes vary depending on the item type:
Custom Items (with design upload)
- Production: 4 to 7 business days after payment confirmation
- For orders over 20 pieces, an additional 2 days of production apply
- Shipping: 24 to 48 hours after production is completed
In-House Collections (without customization)
- Shipping: 48 to 72 hours after payment confirmation
The timeframes given are estimates and may be affected by exceptional volumes, holidays, or situations beyond our control. Matter Studio is not responsible for delays caused by the carrier, strikes, natural events, or customs holds.
4. Order Tracking
As soon as your order ships, you'll receive an email with the tracking number and the CTT tracking link.
You can also check your order status directly in your Customer Area or on our Track Order.
5. Address Change
A change to the shipping address is only possible if requested before the order is shipped to the carrier.
To request a change, send an email to geral@matterstu.com with your order number and the new address.
6. Rush Orders
We offer a rush production service, subject to availability and prior confirmation. If you're on a tight deadline, contact us before placing your order at geral@matterstu.com.
7. Delivery Issues
If your order hasn't arrived within the expected timeframe, or if you received a damaged item during shipping:
- Check the tracking to see the delivery status
- Contact us at geral@matterstu.com with your order number and, if applicable, photos of the item
We'll handle your case as a priority.
8. Contact
For any questions about shipping: Email: geral@matterstu.com Response in less than 48 business hours.
